I have this thing on my blog called a tracker.
It tells me how many people have read my blog and the internet provider so I know approximately where they are located.
As with many large corporations, you are your own internet provider. Therefore, I know for a fact that employees of Swiss Air have looked at my blog several times in the past week.
That says to me that you likely received my e-mailed letter of complaint as well as logged on to the blog to see my complaint in full detail.
And yet, I haven't heard from anyone yet.
Are you going to keep lurking on my blog?
Or are you actually going to respond to my complaint?
Just wondering...
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Travels in 2008
- January: Cleveland, US
- February: Cairo, Egypt
- March: Naples, Italy
- April: Kansas City, US
- May: Las Vegas, US; Berlin, Germany
- June: Hong Kong, China (GLH only)
- July: Eastern Mediterranean Cruise
- August:
- September: San Antonio, US
- October: Minnesota, US
- November:
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Travels in 2007
- January: Basel, Switzerland; Milan, Italy; Winterthur, Switzerland
- February: Konstanz, Germany; Paris, France; Prangins, Switzerland; Rapperswil, Switzerland
- March: Bern, Switzerland; Schaffhausen, Switzerland; United States; Zug, Switzerland
- April: Aarau, Switzerland; Ballenberg, Switzerland; Basel, Switzerland; Colmar, France; Interlaken, Switzerland; Luzern, Switzerland; Maienfeld, Switzerland; Rome, Italy; Solothurn, Switzerland; Strasbourg, France; Stuttgart, Germany
- May: Bern, Switzerland; Dublin, Ireland; Geneva, Switzerland; Innsbruck, Austria; Lausanne, Switzerland; Lyon, France; Montreux, Switzerland; Munich, Germany; Salzburg, Austria
- June: Einsiedeln, Switzerland; United States
- July: St. Ursanne, Switzerland; Winterthur, Switzerland
- August: Basel, Switzerland; Brussels, Belgium; Copenhagen, Denmark; Dijon, France; Chartres, France; Gdansk, Poland; Helsinki, Finland; Interlaken, Switzerland; Luzern, Switzerland; Oslo, Norway; Paris, France; St. Petersburg, Russia; Stockholm, Sweden; Tallinn, Estonia
- September: Ballenberg, Switzerland; Einsiedeln, Switzerland; Mallorca, Spain; Zug, Switzerland
- October: Munich, Germany; Paris, France; Venice, Italy
- November: London, England; United States
- December: Munich, Germany; Nuremberg, Germany; Salzburg, Austria
9 comments:
Your really expect to hear something? A few empolyees are looking at it, but management isn't paying much attention to it, remember what I said "not until the revenues drop".
Nope, didn't expect to hear from them. Just thought it was humorous that they likely didn't know that I could see Swiss Air show up in my tracker.
Sooooooo non-confrontational.
Sooooooo Swiss!
How did you get this tracker device?
I use StatCounter (at statcounter.com). But there are lots of free options out there.
I had a complaint that I was going to send to Swiss (but it got lost in the shuffle), and I was going to copy it to Lufthansa (since they own Swiss) also. Since I never got around to it I have no idea whether or not they would have been more responsive. Then again, having endured the crowded and grubby lounges at the Frankfurt Airport, I'm thinking customer service isn't their strong suit either.
I've had my problems with Swiss, too, but they did answer my letter AND I got a refund. So don't give up hope.
BTW, I wonder what Swiss had to do with Chicago Airport (an earlier post).
Swiss is not to blame for the Chicago Airport. The blame for that mess rests with the City of Chicago, the State of Illinois and the FAA.
However, having to fly through Chicago because I am flying Swiss Air (instead of much nicer Newark/Continental or Atlanta/Delta) is a major strike against Swiss Air for all future flights.
This is called Customer Service in Europe.
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