29 June 2007

Message to Swiss Air

I have this thing on my blog called a tracker.

It tells me how many people have read my blog and the internet provider so I know approximately where they are located.

As with many large corporations, you are your own internet provider. Therefore, I know for a fact that employees of Swiss Air have looked at my blog several times in the past week.

That says to me that you likely received my e-mailed letter of complaint as well as logged on to the blog to see my complaint in full detail.

And yet, I haven't heard from anyone yet.

Are you going to keep lurking on my blog?

Or are you actually going to respond to my complaint?

Just wondering...

9 comments:

GLD said...

Your really expect to hear something? A few empolyees are looking at it, but management isn't paying much attention to it, remember what I said "not until the revenues drop".

Global Librarian said...

Nope, didn't expect to hear from them. Just thought it was humorous that they likely didn't know that I could see Swiss Air show up in my tracker.

The Big Finn said...

Sooooooo non-confrontational.
Sooooooo Swiss!

Jeffersonian Democrat said...

How did you get this tracker device?

Global Librarian said...

I use StatCounter (at statcounter.com). But there are lots of free options out there.

Kirk said...

I had a complaint that I was going to send to Swiss (but it got lost in the shuffle), and I was going to copy it to Lufthansa (since they own Swiss) also. Since I never got around to it I have no idea whether or not they would have been more responsive. Then again, having endured the crowded and grubby lounges at the Frankfurt Airport, I'm thinking customer service isn't their strong suit either.

CanadianSwiss said...

I've had my problems with Swiss, too, but they did answer my letter AND I got a refund. So don't give up hope.

BTW, I wonder what Swiss had to do with Chicago Airport (an earlier post).

Global Librarian said...

Swiss is not to blame for the Chicago Airport. The blame for that mess rests with the City of Chicago, the State of Illinois and the FAA.

However, having to fly through Chicago because I am flying Swiss Air (instead of much nicer Newark/Continental or Atlanta/Delta) is a major strike against Swiss Air for all future flights.

J said...

This is called Customer Service in Europe.