I have this thing on my blog called a tracker.
It tells me how many people have read my blog and the internet provider so I know approximately where they are located.
As with many large corporations, you are your own internet provider. Therefore, I know for a fact that employees of Swiss Air have looked at my blog several times in the past week.
That says to me that you likely received my e-mailed letter of complaint as well as logged on to the blog to see my complaint in full detail.
And yet, I haven't heard from anyone yet.
Are you going to keep lurking on my blog?
Or are you actually going to respond to my complaint?