The Internet is back up.
Apparently the storm we had on Monday evening created a power surge that took out the cable box that serves the whole building. It also took out lots of other people's cable access as well. Because we use the cable company for our telephone as well as the internet, we got bumped up to priority service. Thank God!
But there were still so many problems in the area that priority service meant a few days.
By the way, we are SO glad we purchased UPS (uninterruptible power supplies) units with power surge protection. Even though we were repeatedly told that power surges and power outages never happen in Switzerland and we do not need to worry about it.